You Need To Know
Fabors Usa LLC Return Policy applies to orders placed on www.faborsusa.com only.
30 DAY RETURN POLICY
If you are not happy with your Fabors Usa LLC purchase not a problem! We can accept a return of the unused product that’s in the original packaging within 30 days. Please email us at info@ faborsusa.com and enter “Return Request” in the subject line with the below information. We will contact you within 3-5 business days of receipt. (Expedited shipping costs are nonrefundable.)
- Full Name listed on the order
- Phone number
- Order number
- Reason for the return
For International Returns
Fabors Usa LLC does not cover return shipping costs or customs fees for International orders. Should you prefer to return the case, we recommend that you ship the products via a trackable shipment method. A refund will then be processed once tracking indicates the item has been received.
When will my order ship?
Typically your order will ship within 24-48 hours after being received. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an email with your tracking number.
Estimated Arrival Times for Domestic Orders
For US orders we provide FREE shipping. Tracking information will be sent by email once the order is processed.
International Orders
Cases will ship by either DHL Global Mail International or USPS Priority Mail.
PLEASE NOTE: DUE TO THE CURRENT GLOBAL PANDEMIC INTERNATIONAL SHIPPING TIMES MAY BE DRASTICALLY DELAYED.
DHL Global Mail International
When an item is shipped DHL Global Mail International the average delivery time can range from 2-3 weeks. International shipping delivery times can vary by country, and in some cases take longer than a month to arrive. We are not responsible for the delays that may occur with international shipments. **DUE TO THE GLOBAL PANDEMIC AVERAGE SHIPPING TIMES MAY EXTEND 45-60 DAYS.
Additional duty fees that may be charged by the shipping carrier are the customer’s responsibility.
USPS Priority International
Average delivery time is 6-10 business days, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs. **DUE TO THE GLOBAL PANDEMIC AVERAGE SHIPPING TIMES MAY EXTEND 30 OR MORE DAYS.
Additional duty fees that may be charged by the shipping carrier are the customer’s responsibility.